Frequently Asked Questions

Everything you need to know about your outdoor apparel and gear

What is your standard delivery timeframe within the UK?

We offer standard shipping across the UK, typically arriving within 3-5 business days. Next-day delivery options are also available for orders placed before 2pm Monday through Thursday.

Can I return outdoor clothing if it doesn't fit?

Yes, we offer a 30-day hassle-free return policy. Items must be in their original condition, unworn, and with all technical tags still attached to qualify for a full refund.

Are your waterproof jackets covered by a warranty?

All our performance outerwear comes with a 12-month manufacturer's warranty against material defects and craftsmanship to ensure your gear stands up to the elements.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.

Do you offer international shipping outside of the UK?

Currently, UK Camping And Leisure focuses on serving our domestic customers to ensure the fastest delivery times, but we are looking into international shipping options for the near future.